Shipping Policy

Last Updated: October 30, 2026

Thank you for shopping at Luvemori. We aim to provide reliable delivery of children's clothing and accessories to our supported destinations.

This Shipping Policy explains our delivery areas, order processing times, shipping charges, tracking arrangements, and procedures for shipping problems.

1. Shipping Destinations

United States

We currently ship to eligible addresses in the contiguous United States.

We do not currently deliver to Alaska, Hawaii, unsupported remote areas, P.O. boxes, military addresses, or certain islands and restricted destinations.

Europe

We currently support delivery to the following countries:

• Austria
• Belgium
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Ireland
• Italy
• Lithuania
• Netherlands
• Norway
• Poland
• Portugal
• Romania
• Spain
• Sweden

We do not currently offer delivery to the United Kingdom.

We cannot accept orders for certain destinations subject to sanctions or payment-compliance restrictions, including Cuba, Iran, North Korea, Syria, Crimea, Donetsk, and Luhansk. Orders from Russia and Belarus may also be rejected for payment-compliance reasons.

2. Fulfillment Locations

Orders may be shipped from our U.S. inventory or from third-party logistics facilities.

Our fulfillment arrangement depends on product availability, customer location, and inventory distribution.

We may use more than one warehouse to fulfill an order. Therefore, the actual dispatch location may vary, and an order may arrive in multiple parcels.

Splitting an order into multiple shipments will not result in additional shipping charges solely because of the split.

3. Order Processing Time

Our normal order processing time is 1–2 calendar days after payment confirmation.

This period covers order verification, inventory allocation, picking, packing, and preparation for carrier collection.

Order processing time is separate from the estimated carrier transit time.

We do not currently offer made-to-order, customized, or preorder products requiring additional production time.

If an unexpected issue prevents us from dispatching an order within the expected processing period, we will contact you using the email address provided at checkout and explain the delay and available options.

4. Estimated Delivery Times

Delivery times below are estimates after the order has been handed to the carrier. They do not include the order processing period.

We currently use DHL and FedEx services depending on the destination and actual fulfillment arrangement.

Expedited shipping is available where displayed at checkout. Expedited shipping is intended to shorten carrier transit time and does not shorten the normal order processing period.

Delivery estimates are not guaranteed arrival dates. Actual transit times may be affected by weather, carrier operations, customs procedures, public holidays, and seasonal shipping volume.

5. Shipping Fees and Free Shipping

Orders with a qualifying merchandise amount of US$75 or more are eligible for free standard shipping.

The free-shipping offer applies to standard shipping only. Expedited shipping remains chargeable.

Our website may automatically convert displayed prices based on the visitor's location. The final shipping amount and transaction currency will be shown at checkout before payment.

6. Taxes, Duties, and Customs Charges

Applicable product taxes are included in displayed product prices under our current pricing arrangement.

Shipping charges are displayed during checkout.

Import duties, customs clearance fees, import processing charges, and other destination-country charges that may be assessed by customs authorities or carriers are not included in product prices or checkout totals unless expressly shown.

Where such charges are assessed, customers are responsible for paying them when required by the relevant customs authority or carrier, subject to applicable law.

DHL or FedEx may assist with customs clearance. Customers may be asked to provide information reasonably necessary for import procedures.

7. Tracking Your Order

After your order has been dispatched and a tracking number is available, we will send the tracking information to your order email address.

You can track your order using our website:

https://luvemori.com/order-tracking/

You may also track the parcel through the relevant carrier's official website.

The first tracking event is generally expected within 24–48 hours after dispatch. Updates may take longer during weekends, holidays, or busy shipping periods.

8. Split Shipments

Some orders may be shipped in multiple parcels or from different fulfillment locations.

• Each parcel may have its own tracking number.
• Different parcels may arrive on different dates.
• Tracking information will be provided when available.
• We will not charge extra shipping fees solely because an order is split.

9. Address Changes

If you need to change your delivery address, please contact us as soon as possible at info@luvemori.com.

Address changes must be requested before the parcel is handed to the carrier.

We do not charge an administrative fee for an address change completed before dispatch. If the new address changes the applicable shipping cost, the difference may be payable.

After dispatch, we may ask DHL or FedEx to assist with an address correction or delivery change, but success cannot be guaranteed.

Any carrier-imposed change or redelivery fee will be disclosed before we ask you to approve it.

10. Shipping Delays

If an unexpected issue affects dispatch or delivery, we will provide an update using your order contact information.

Where an order cannot be dispatched within the expected processing period, we will explain the reason, provide a revised estimated dispatch date where available, and explain the available options.

Depending on the circumstances, you may agree to wait, choose an available alternative product, or cancel the undelivered order and request a refund.

We will not treat silence as agreement to an indefinite delay.

11. Lost or Undelivered Parcels

If tracking information has not updated for 3 consecutive business days, or your parcel has not arrived after the estimated delivery period, please contact us.

We generally contact the carrier within 1 business day after receiving or identifying a shipping issue.

We will provide progress updates during the investigation.

If a parcel is confirmed lost, or its location cannot reasonably be established after the investigation period, you may choose an eligible replacement or refund.

We do not require customers to wait for the carrier to reimburse us before we consider an eligible refund.

12. Delivered but Not Received

If tracking shows that a parcel was delivered but you cannot locate it, please contact us promptly.

We may review the delivery address, carrier delivery records, available delivery photographs, signature information, and other relevant evidence.

A delivery status alone will not automatically prevent us from reviewing your report.

13. Damaged or Incomplete Parcels

If your parcel arrives damaged, appears to have been opened, or contains missing products, please contact us with your order number and a description of the issue.

Photographs of the affected clothing, outer packaging, and shipping label may help us investigate.

We do not require an unboxing video as a mandatory condition.

Where a problem is confirmed, we will provide an appropriate replacement, refund, or other remedy.

14. Shipping Protection

We do not currently charge a separate shipping insurance or package-protection fee.

You do not need to purchase additional shipping protection to contact us about a parcel that is lost or damaged during delivery.

15. Contact Us