Cancellation Policy
Last Updated: October 30, 2026
At Luvemori, we understand that plans can change. If you need to cancel an order for children's clothing or accessories, please contact us as soon as possible.
This policy explains how order cancellations are handled depending on the current fulfillment stage.
1. How to Request an Order Cancellation
To request cancellation, please email our customer service team:
Subject: Order Cancellation Request
Please include:
- Your order number.
- The email address used when placing the order.
- A clear request to cancel the order.
We recommend submitting your cancellation request within 12 hours after placing your order to increase the possibility of successful cancellation.
Cancellation requests are currently handled through email. We do not currently provide a separate self-service order cancellation function.
Submitting a cancellation request does not automatically mean the order has been cancelled. Please wait for our confirmation.
2. Cancellation Based on Order Status
If your order has not entered the fulfillment process, we can generally cancel it.
Once cancellation is confirmed, the payment already collected will be refunded to the original payment method.
For the best chance of cancellation, please contact us as soon as possible.
If your order has entered processing, inventory picking, or packing, you may still submit a cancellation request.
We will check the current fulfillment status and determine whether the order can still be stopped.
If fulfillment can be stopped, we will cancel the order and arrange the applicable refund.
If the order can no longer be stopped, we will explain the situation. After delivery, you may request a return in accordance with our Return & Refund Policy and applicable consumer rights.
If your parcel has already been packed but has not yet been handed to the shipping carrier, we will make reasonable efforts to intercept and cancel it.
Cancellation at this stage cannot be guaranteed.
If we successfully stop the shipment, we will cancel the order and process the applicable refund.
If the parcel has already entered the shipping process, it will be handled as a dispatched order.
Once your order has been handed to the shipping carrier and valid tracking information has been generated, cancellation or recall is generally no longer possible.
You may request a return after receiving the products, subject to our Return & Refund Policy and applicable statutory rights.
Please do not refuse delivery or abandon the parcel unless we specifically advise you to do so. Unnecessary refusal may result in additional return transportation or handling costs.
3. Delayed Orders
Our normal order processing time is 1–2 calendar days after payment confirmation.
If we expect that your order cannot be dispatched within this period, we will contact you before the expected dispatch deadline using the email address provided at checkout.
Our notification will explain:
- The reason for the delay.
- The revised estimated dispatch date, if available.
- Whether the revised dispatch date is still being confirmed.
- Your available cancellation and refund options.
You may choose to:
- Agree to the revised fulfillment schedule and continue waiting.
- Cancel the affected undelivered products and receive an applicable refund.
- Accept an available replacement product, after confirming any price difference and revised dispatch time.
If the entire order has not been dispatched and you choose to cancel it, we will refund all amounts paid, including the original shipping charge. No cancellation fee will be charged.
We will provide a response deadline in the delay notification. If we do not receive your agreement to the revised schedule by that deadline, we will cancel the undelivered portion and arrange the applicable refund rather than assume that you agree to an indefinite delay.
If another delay occurs, we will contact you again and request your agreement.
For cancellations resulting from a delayed dispatch, we will initiate the applicable refund within 7 calendar days after cancellation.
4. Out-of-Stock Products and Fulfillment Problems
If a product becomes unavailable or we are otherwise unable to fulfill an order, we will notify you within 1 business day after confirming the issue.
Depending on availability, we may offer:
- Waiting for the product to become available again.
- Selecting another available product.
- Canceling the affected product or order and receiving a refund.
If no acceptable alternative is available, or you choose cancellation, we will generally initiate the applicable refund within 1–2 business days after cancellation is confirmed.
5. Refund Method
Approved cancellation refunds will generally be returned to the original payment method used for the order.
If the original payment method has expired, cannot receive the refund, or the refund cannot be completed through the original payment route, we will contact you to discuss an alternative method where permitted by applicable law.
We will not change the refund method without your agreement unless applicable law requires otherwise.
We do not require you to accept a coupon, gift card, or store credit instead of a monetary refund that you are legally entitled to receive.
Once the refund has been initiated, the time required for the funds to appear in your account depends on your bank or payment service provider.
6. Cancellation and Return Rights
This Cancellation Policy concerns stopping an order before or during fulfillment.
If an order has already been dispatched, you may still have the right to return the products after delivery.
Customers in the European Union and other jurisdictions may also have statutory withdrawal rights that apply independently of our voluntary cancellation process.
Nothing in this policy limits any mandatory consumer protection, statutory withdrawal, refund, or product conformity rights.
7. Contact Us
If you have questions about an order cancellation, please contact:
