Return & Refund Policy

Last Updated: October 30, 2026

At Luvemori, we want parents and caregivers to feel confident when shopping for children's clothing and accessories.

We provide a 30-day voluntary return policy for eligible orders in our supported delivery regions. This policy does not replace or restrict any statutory consumer rights.

1. 30-Day Return Policy

You may request a return within 30 calendar days after receiving your order.

This voluntary return policy covers reasons including:

• Change of mind.
• Incorrect size selection.
• Style or color preference.
• Other personal preferences.

You do not need to prove that a product is defective to request a return under this voluntary policy.

For orders delivered in multiple parcels, the applicable return period will be determined using the relevant delivery records and applicable consumer law.

2. Condition of Returned Children's Clothing

For ordinary change-of-mind returns, the clothing should:

• Be unworn, except for reasonable fitting or try-on.
• Be unwashed and unaltered.
• Be free from stains, odors, damage, or excessive signs of use.
• Include original tags, labels, and supplied accessories where applicable.
• Be returned in a condition suitable for inspection.

Parents and caregivers may reasonably inspect and try on clothing to check size, fit, and appearance, as they would in a physical store.

Normal inspection or reasonable try-on will not automatically disqualify a return.

Please use the original packaging where possible. Missing outer shipping packaging alone will not automatically result in rejection.

These voluntary return conditions do not restrict statutory rights concerning defective, unsafe, damaged, incorrect, or misdescribed products.

3. How to Request a Return

Before sending any item back, please contact our customer service team:

Please include:

• Your order number.
• The name or description of the product you wish to return.
• Your reason for requesting a return.
• The email address associated with your order.

Photographs or videos are generally not required for ordinary change-of-mind returns.

For damaged, defective, incorrect, or incomplete orders, we may request reasonable photographs or other relevant information to help us investigate.

We generally respond to return requests within 1–2 business days.

Please wait for our return confirmation and instructions before sending any item back.

4. Return Dispatch Deadline

For returns under our voluntary 30-day policy, you must send the approved item within 7 calendar days after receiving our return instructions and confirmed return address.

Please use a trackable shipping service and retain your shipping receipt and tracking information.

Creating a shipping label without handing the parcel to the carrier does not count as dispatch.

If we delay providing the required instructions or change the confirmed return address, the resulting delay will not be counted against you.

This 7-day dispatch requirement applies only to our voluntary return arrangement. It does not shorten any longer statutory return or withdrawal period.

5. Return Shipping Costs

For ordinary change-of-mind returns, including incorrect size or style selection, customers are responsible for direct return shipping costs where this responsibility has been properly disclosed before purchase and is permitted by applicable law.

For returns caused by our error or a confirmed product issue, we will cover reasonable return shipping costs.

These situations include:

• Incorrect products sent.
• Missing items.
• Product defects.
• Damage during transportation.
• Products materially different from their descriptions.

We do not currently charge a fixed restocking fee.

We do not currently provide a universal prepaid return-label service. Please contact us before arranging a return.

6. Return Addresses

Return destinations depend on your location and the applicable return arrangement.

• Customers in the United States will be provided with an appropriate U.S. return address.
• Customers in Europe will be provided with an appropriate return destination based on the actual fulfillment and return arrangement.

The confirmed return address and shipping instructions will be provided by our customer service team.

Please do not send returns to the shipping-label address, the original dispatch warehouse, or any address that has not been confirmed by us.

Where applicable law requires advance disclosure of customer-paid return costs, we will not impose an undisclosed return charge. If required information was not provided before purchase, the relevant return costs will be handled in accordance with applicable law.

7. Statutory Right of Withdrawal in Europe

Consumers in the European Union and other jurisdictions that provide statutory distance-selling withdrawal rights may have the right to withdraw from an online purchase within 14 days after receiving the goods, without providing a reason.

Where an order is delivered in multiple parts, the statutory period will be calculated according to the applicable local law.

To notify us of your decision to withdraw, please send a clear statement to:

info@luvemori.com

After notifying us, you generally have 14 days to send the goods back, subject to applicable law.

For eligible statutory withdrawals:

• We will refund payments required by law, including the least expensive standard delivery cost where applicable.
• We are not required to reimburse additional costs resulting from your choice of a more expensive delivery option.
• Refunds will generally be made using the original payment method.
• Where permitted by law, we may withhold reimbursement until we receive the returned goods or evidence that they have been sent back, whichever occurs first.
• Any deduction for diminished value will be made only where permitted by law and supported by the relevant circumstances.

We will process statutory refunds within the applicable legal deadline, including the 14-day deadline where required.

Important: An email contact route does not replace a separate online withdrawal function where such a function is legally required.

8. Defective, Damaged, or Incorrect Products

If you receive children's clothing that is defective, damaged, incorrect, incomplete, or materially different from its description, please contact us at info@luvemori.com.

Please provide your order number and a description of the issue.

Depending on the situation, we may request:

• Photographs of the affected product.
• Photographs of the product label or identifying information.
• Photographs showing the damaged area.
• Photographs of the outer packaging and shipping label, where relevant.

We do not require an unboxing video as a mandatory condition for considering a claim.

After reviewing the circumstances, we may provide a replacement, exchange, refund, or another remedy required by applicable law.

Where the issue is attributable to us, or where required by law, we will cover reasonable return and replacement shipping costs.

9. Exchanges

We generally handle exchanges by directly replacing the returned product when the requested size, color, or style is available.

If the replacement has a higher price, you may be asked to pay the difference. If it has a lower price, the difference will be refunded to your original payment method.

If the requested product is unavailable, we may offer:

• Another available size or color.
• An alternative product.
• Waiting for restocking with your agreement.
• A refund of the original product.

For exchanges caused by personal preference or incorrect size selection, the customer is responsible for applicable return and reshipping costs.

Where an exchange is necessary because of our error or a confirmed product defect, we will cover reasonable related shipping costs.

10. Refund Processing Time

Returned items are generally inspected within 1–2 business days after receipt.

Once a refund is approved, we generally submit it to the original payment method within 1–3 business days.

Our ordinary voluntary return process aims to complete refund processing within 7 calendar days after the returned goods have been received and the necessary inspection has been completed, subject to any earlier statutory deadline.

The time required for funds to appear in your account depends on your payment provider or bank.

We do not require customers to accept store credit instead of an eligible monetary refund.

If the original payment method cannot receive the refund, we will contact you to agree on an alternative method where permitted by law.

11. Discounts and Partial Returns

Discounted and promotional products remain eligible for return under the applicable return conditions.

Refunds are calculated based on the actual amount paid for the returned product, rather than its original undiscounted price.

For partial returns, order-level discounts will be allocated according to the original order calculation.

If a partial return causes the retained products to fall below the original free-shipping threshold, we will not retrospectively charge the original order's standard shipping fee solely for that reason.

12. Refund Without Return

In certain circumstances, we may decide that a product does not need to be returned.

This may apply where a parcel is confirmed lost, a product is significantly damaged, an incorrect item was sent and return shipping is unreasonable, or another circumstance makes a return unnecessary.

This option is assessed individually and is not guaranteed for every order.

13. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at info@luvemori.com.

We recommend submitting cancellation requests within 12 hours after placing an order.

If the order has not entered processing, cancellation is generally easier.

Once picking, packing, or other fulfillment activities have started, cancellation may no longer be possible.

Once the parcel has been handed to the carrier and valid tracking information is available, it generally cannot be cancelled or recalled.

If cancellation is no longer possible, you may request a return after receiving the products, subject to applicable return rights.

14. Lost or Undelivered Parcels

If tracking information has not updated for 3 consecutive business days, or your parcel has not arrived after the estimated delivery period, please contact us.

We generally contact the carrier within 1 business day after receiving or identifying a shipping issue.

If a parcel is confirmed lost, or its location cannot reasonably be established after the investigation period, you may choose an eligible replacement or refund.

We do not require you to wait for the carrier to reimburse us before we consider an eligible refund.

15. Review of Return or Refund Decisions

If you disagree with a return, refund, or exchange decision, you may request a review by emailing info@luvemori.com.

Please include your order number, the original request, the reason for your disagreement, and any additional relevant information.

We generally respond to review requests within 2–3 business days.

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