Frequently Asked Questions

Please review the size information provided on the individual product page before placing your order.

Children's clothing sizes may vary by style and design. We recommend checking the product-specific measurements rather than relying solely on age.

If you need help choosing a size, email us with the product name and relevant measurements. We will do our best to assist you.

Our current shipping options are:

• Standard shipping: US$7.99.
• Expedited shipping: US$12.99.
• Free standard shipping on qualifying orders of US$75 or more.

Estimated delivery after dispatch:

• Eligible U.S. mainland destinations: 1–5 business days.
• Supported European destinations: 2–5 business days.

Order processing normally takes 1–2 calendar days after payment confirmation and is separate from transit time.

Expedited shipping shortens transit time but does not shorten order processing time.

All delivery dates are estimates and are not guaranteed.

Once your order has been dispatched and a tracking number is available, we will send the tracking information to your order email address.

The first tracking update is generally expected within 24–48 hours after dispatch.

You can also check your shipment here:

Track Your Order

If tracking has not updated for 3 consecutive business days, or your parcel has not arrived after the estimated delivery period, please contact us.

We will generally contact DHL or FedEx within 1 business day to investigate and provide updates during the investigation.

Please email us as soon as possible with your order number and the correct shipping address.

Address changes can be requested before the parcel is handed to the shipping carrier.

Changes before dispatch do not incur an administrative fee. If the new address changes the shipping cost, the difference may apply.

After dispatch, we can try to request an address correction through the carrier, but success cannot be guaranteed. Any carrier-imposed fee will be disclosed before you approve the change.

Applicable product taxes are included in displayed product prices under our current pricing arrangement.

Import duties and customs clearance charges, if applicable, are not included in the product price or standard checkout total.

Customers are responsible for applicable import charges requested by customs authorities or the shipping carrier, subject to applicable law.

Yes, you may submit a cancellation request by emailing:

info@luvemori.com

Please include your order number and the email address used at checkout.

We recommend contacting us within 12 hours after placing your order.

Orders that have not entered processing can generally be cancelled. Once picking, packing, or fulfillment has started, cancellation depends on whether the order can still be stopped.

Once your parcel has been handed to the carrier, cancellation or recall is generally no longer possible. You may request a return after delivery under our Return & Refund Policy.

Please wait for our confirmation before assuming your order has been cancelled.

Our voluntary return policy allows eligible products to be returned within 30 calendar days after delivery, with the period starting the day after receipt.

Please submit your return request within this period through our customer service email.

For ordinary change-of-mind returns, products should be:

• Unworn beyond reasonable try-on.
• Unwashed and unaltered.
• In good condition, with original tags and included accessories.

Normal inspection and reasonable try-on do not automatically affect return eligibility.

This voluntary policy does not limit statutory withdrawal rights or other mandatory consumer protections.

Return shipping costs depend on the reason for the return.

• Change of mind or incorrect size/style selection: The customer is responsible for the actual return shipping cost, where permitted by law.
• Incorrect item received: Luvemori covers reasonable return shipping costs.
• Product defects or quality issues: Luvemori covers reasonable return shipping costs.
• Shipping damage or items not as described: Luvemori covers reasonable return shipping costs.

We do not charge a standard restocking fee.

Please contact us before sending a return so that we can provide the appropriate instructions and return address.

Yes. Direct exchanges may be arranged for another size, color, or style of the same product, subject to stock availability.

If the replacement product costs more, you will need to pay the price difference. If it costs less, the difference will be refunded to your original payment method.

If you wish to exchange for a different product, or a direct exchange is not available, we may process a refund for the original item so that you can place a new order.

Shipping costs for exchanges depend on the reason for the exchange. If the issue is caused by an incorrect item, defect, or fulfillment error on our part, we cover reasonable related shipping costs.

After receiving your returned products, we generally complete the inspection within 1–2 business days.

Once a refund is approved, we generally initiate it within 1–3 business days.

Refunds are normally sent to the original payment method used for the order.

The time required for funds to appear in your account depends on your bank or payment service provider.

We will provide refund confirmation after processing. Any mandatory statutory refund deadline takes priority.

Please contact us as soon as possible and include your order number and a description of the issue.

We recommend reporting the problem within 48 hours after delivery to help us investigate promptly.

Where available, please provide:

• Photos of the damaged or incorrect product.
• Photos of the outer packaging and shipping label, if relevant.
• A description of any missing items, including size, color, and quantity.

An unboxing video is not mandatory. If you cannot provide a particular photo or document, please explain the circumstances so that we can review the available order and shipping records.

After confirming the issue, we may offer a free replacement, reshipment, or refund for the affected product, as appropriate.

We generally respond within 1 business day and aim to provide a resolution within 5–7 business days after handling the claim.

Please contact us promptly with your order number and confirm your shipping address.

You may also check your mailbox, parcel locker, building reception, or other possible delivery locations and ask household members whether they accepted the parcel.

We will generally respond within 1 business day and contact DHL or FedEx to investigate the delivery record and available proof of delivery.

We generally provide progress updates every 2 business days and aim to offer a resolution within 5–7 business days after the investigation begins.

If the parcel is confirmed lost, incorrectly delivered, or cannot be reasonably proven to have been correctly delivered, we will offer an appropriate replacement or refund in accordance with our shipping policy.

Our current promotional offers include:

• WELCOME10: 10% off eligible product purchases on your first order. No minimum order amount is currently required. Limited to one use per account.
• SAVE15: 15% off eligible product purchases on orders of US$100 or more. No fixed overall usage limit is currently specified.
• Free Standard Shipping: Available on qualifying orders of US$75 or more.

Discount codes do not apply to shipping charges, taxes, VAT, import duties, customs fees, gift cards, or other non-product charges.

Promotional offers are subject to their individual conditions and checkout acceptance. Please check the final order total before completing your purchase.

The WELCOME10 first-order discount is not automatically restored after an order cancellation or return.

For further details, please refer to our Promotional Terms & Conditions.